Reducing conflict with effective communication.
130 Navigating Difficult Conversations
The ability to handle difficult conversations and behavior tactfully and professionally is an important skill for success in any workplace. This course will focus on how to apply effective techniques that will help produce results. Participants will learn how to use a proactive and straightforward communication approach to deal with a variety of awkward, challenging, and difficult situations. Successful engagement in difficult conversations aims to reduce frustration, anxiety, and avoidance tendencies to enable stronger, more authentic relationships.
Instructor: Deb Hunt, Ph.D. is the Chief Deputy Director for CSU-Sacramento's College of Continuing Education.